Because many of our products are  made from natural wood or stained glass, grain patterns as well as  paint/stain colors, and actual glass colors may differ slightly to the photos on this website.  We strive to work closely with the customer to sure that each order is to the customer's specifications.  

Our products are unique and created individually for each order.

 

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Our custom/personalized orders are processed a little differently.  Working with the customer,  an artist proof will be sent via text or e-mail to the customer to insure that spelling and all other related information is correct.  Once the customer has approved the artwork/design , production will begin.  

Production lead time for our custom/personalized orders is usually 7-10 days following design approval. 

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                                           SHIPPING

We ship most items via USPS First Class and Priority.  Tracking numbers for items shipped will be provided via e-mail at time of shipping.  

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                                             HAND-WRITTEN NOTES

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We are happy to offer hand-written note cards to add to a gift package for you.  Adding a hand-written note greatly influences a persons day.

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                                                    RETURNS

 

We're sorry you're not in love with your purchase.  If your purchase arrived damaged or not as described, please send an email to sales@kdcpersonalization.com with your order information within 10 days of receiving your product and we will take care of the rest.  After 10 days, we will happily issue a store credit.  Custom or personalized items are non-refundable but please contact us if you are not completely happy and we will do our best to take care of you.

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